Posts Tagged 'Telephone Manner'

Don’t be a Smug Git

So I like to think I’m reasonably tolerant of cold calls from recruiters. They are calls that I myself sometimes have to make and I hate when people give me  the run-around rather than just saying from the word go that they’re not interested. But you know what? If you’re going to cold call any company, then try and retain some form of professionalism and don’t be a smug, arrogant git!

The website of my recruitment-related employer often attracts agency phone calls. We’re very niche and, while we do often recruit in-house, we also recruit for external positions and, if you don’t look at our website properly, it can be an easy mistake to make.

Of course; if you read the website properly it’s screamingly apparent…

So anyway, yesterday I had a phone call from an agency (who shall remain nameless… for now!) touting for business. I didn’t have to, but I took the call. The guy made his pitch, spoke about a specific role we were advertising for, told me how he had looked at our website (looked perhaps, but not read…), and asked whether we’d be interested in utilising his services. Though he had read the job ad, he had clearly done no further research on the company. He didn’t understand what we were or what we did. I explained that we wouldn’t be interested and why. I explained what the company is about how we work. I was, in my humble opinion, perfectly polite, friendly and helpful – if you know me then you’ll know it’s not generally my style not to be.

At the end of the conversation – clearly annoyed by his lack of success – he opted to take the sarcastic, smug approach and closed with “Oh, I see. Well in that case, I suspect the job you’re advertising is for XXX company – thanks for the heads up on that!” [Note: For this to really work, when you imagine him saying it in your head, you have to imagine a really smug, stupid voice and, at the end, a really fake, self-satisfied laugh]

Well there was no need to speak to me like that. And, actually, it wasn’t for XXX company at all…

…But thanks for the lead! ;)


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Over ten years’ recruitment, employability, HR and sales experience in both the private and public sectors. I've worked in construction recruitment, FMCG headhunting, and in higher education on the employability agenda.

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